Privacy Policy – Mind Matters

Last Updated: 12/3/2025

Introduction

Welcome to Mind Matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By accessing or using our services—including our website, digital platforms, counseling support tools, and related resources—you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect different types of information to help us serve you better, including:

• Personal details you provide (name, email, phone number, etc.)

• Information shared during counseling or support interactions

• Usage data such as pages visited, interactions with our platform, and preferences

• Technical data such as device type, browser, and IP address

This information helps us understand your needs and offer improved support.

How We Use Your Information

We use your information for several purposes, including:

• Providing, maintaining, and improving our services

• Personalizing your experience with Mind Matters

• Understanding usage patterns and trends

• Communicating with you, responding to inquiries, or scheduling sessions

• Enhancing the quality and effectiveness of our counseling services

Sharing Your Information

We may share your information only when necessary, including:

• With service providers who support our platform or operations

• To comply with legal obligations or protect the safety of individuals

• With your consent, when referrals or coordinated care are needed

We do not sell your personal information.

Security

We take the privacy and security of your information seriously. Mind Matters uses technical, administrative, and ethical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no platform is 100% secure, and we encourage users to take steps to protect their own information as well.

Your Choices

You have control over how your information is collected and used. Your choices include:

• Opting out of certain data collection practices

• Requesting correction or deletion of personal information

• Limiting how we communicate with you

Some limitations may apply depending on legal or ethical requirements.

Confidentiality in Counseling

Any information shared during counseling sessions is treated with strict confidentiality. Confidentiality may only be broken when:

• There is risk of harm to yourself or others

• There is a legal obligation to disclose information

• You provide explicit consent

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, you can contact us at:

Mind Matters Initiative
Email: info@mindmattersinitiative.com
Phone: +254103006811
Website: mindmattersinitiative.com