Terms and Conditions – Mind Matters

Last Updated: 12/3/2025

Welcome to Mind Matters. By accessing or using our services—including our website, digital platforms, counseling support tools, and any related resources—you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should discontinue use of our services.

Acceptance of Terms

By using Mind Matters, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, as well as any policies referenced herein.

Purpose of Our Services

Mind Matters provides mental health awareness resources, counseling support, psychosocial guidance, and faith-informed optional support. Our services are educational, supportive, and therapeutic in nature—but they do not replace medical, psychiatric, or emergency services.

If you are experiencing a crisis or emergency, you should contact your local emergency services immediately.

Eligibility

You must be at least 18 years old to access our services unless:

• You are a minor accessing counseling with parental/guardian consent, or

• You are utilizing services through a school or organizational partnership under approved guidelines.

User Responsibilities

By using our services, you agree to:

• Provide accurate information when required

• Use the platform respectfully and lawfully

• Refrain from misusing, abusing, or attempting to disrupt our services

• Not impersonate others or provide false identity information

Professional Boundaries

Mind Matters practitioners adhere to professional ethical standards. Therefore:

• Sessions must be conducted respectfully

• Abuse, harassment, or inappropriate communication is strictly prohibited

• Counselors may discontinue services if professional boundaries are violated

Service Limitations

Mind Matters may:

• Modify, suspend, or discontinue services

• Change session availability or digital platform features

• Decline or refer clients to external professionals when necessary

We do not guarantee continuous or uninterrupted access to the platform.

Intellectual Property

All materials provided by Mind Matters—including content, resources, logos, designs, and tools—are the intellectual property of Mind Matters and may not be copied, reproduced, distributed, or modified without consent.

Confidentiality & Data Handling

While Mind Matters practices confidentiality according to professional ethics, users are responsible for reviewing our Privacy Policy to understand how data is collected, stored, and used.

Confidentiality may be broken only when legally required or when there is risk of harm to self or others.

Third-Party Services

Mind Matters may use third-party tools or service providers. By using our platform, you agree that:

• We are not responsible for external websites or services

• Interactions with third-party platforms are at your own risk

Disclaimer

Mind Matters provides counseling and supportive services, but:

• We do not guarantee outcomes

• We do not provide medical diagnoses or emergency interventions

• We are not liable for decisions you make based on information provided

Your use of our services is entirely at your own discretion.

Limitation of Liability

Mind Matters, its team, and its partners shall not be held liable for:

• Any indirect, incidental, or consequential damages

• Losses resulting from misuse or inability to access services

• Technical issues outside our control

Termination of Use

Mind Matters reserves the right to terminate or restrict access if:

• A user violates these Terms

• Harmful or unethical behavior is exhibited

• Services are misused

Changes to Terms

Mind Matters may update or revise these terms at any time. Continued use of the platform indicates acceptance of the updated Terms & Conditions.

Contact Us

For inquiries regarding these Terms & Conditions, you may reach us at:

Mind Matters Initiative
Email: info@mindmattersinitiative.com
Phone: +254103006811
Website: mindmattersinitiative.com